Support & Partnerships
Need to reach the Balding AI team?
Whether you have product questions, need account support, or want to partner up, drop us a line and we'll get back quickly.
[email protected]
Product questions
Curious about how AI scoring works or what's coming next? We're happy to walk you through it.
Contact about thisAccount & billing
Need help with your subscription, exports, or deleting data? We'll get you sorted fast.
Contact about thisPress & partnerships
Working on a story or exploring integrations? Let's find the right way to collaborate.
Contact about thisQuick answers before you write
The fastest way to reach us is straight at [email protected]. These tips keep things moving.
How fast do you reply?
We aim to respond within one business day, often sooner.
What should I include?
Share the email you used in-app, the question you have, and any screenshots that help.
Need urgent help?
Use the Balding AI app's in-app support chat for real-time assistance during business hours.
Prefer self-serve?
If your question is “where do I start?”, the fastest path is usually a baseline. Our guides and blog posts are built around tracking-first decision points, so you can tell when to wait and when to act.
Note: we cannot provide medical advice over email. If you have sudden shedding, patchy loss, scalp pain, or medication questions, please speak with a clinician. For how we write and cite content, see our editorial policy.